This Service Order (hereinafter “SO”) is an integral and essential part of the General Conditions of Service (hereinafter “GCS”). The GCS and the SO
establish the terms and conditions for the provision of the Symantec SSL Certificate (hereinafter “Service”) by Amen Nederland to the Customer
(hereinafter “Customer”). The capitalized terms used in the present SO have the same meaning as defined in the GCS. The commercial offer published
on Amen Nederland’s website is an integral part of these conditions.
The Service gives to the Customer the possibility to use a SSL Certificate, which consists of a key pair as well as verified identification
information. When a web browser (or Customer) points to a secured website, the server shares the public key with the Customer to establish an
encryption method and a unique session key. The Customer confirms that it recognizes and trusts the issuer of the SSL Certificate. This process is
known as the “SSL handshake” and it begins a secure session that protects message privacy, message integrity, and server security.
The Customer acknowledges and accepts that Amen Nederland acts only as reseller of an external provider, Symantec, as better specified below.
Therefore the Customer accepts that the present SO abides to the obligations contained in the Symantec’s SSL Certificate Subscriber Agreement,
published in the repository on the Symantec website at
Symantec’s Public Certification Services are governed by Symantec’s Certification Practice Statement (the “CPS”) as amended from time to time, which
is incorporated by reference into this Subscriber Agreement. The CPS is published on the Internet in Symantec’s repository at
. If the Customer does not agree to this SO, it shall not apply for, accept, or use the certificate. By clicking “accept”, by accepting or by using
a certificate, the Customer agrees to become a party to, and be bound by, these terms and the Symantec’s Certificate Subscriber Agreement.
As used in this agreement, “Company” means, as applicable, Symantec, Geotrust, Thawte or Rapidssl.
Symantec means as follows: (a) Symantec Corporation, if the Customer is located in the Americas, Thailand, or Japan; (b) Symantec ltd., if the
Customer is located in Europe, Middle East, Africa or Asia Pacific (excluding Thailand, Japan, or Australia); and (c) Verisign Australia Pty. ltd.
“Thawte” means Thawte, Inc. unless the Customer (on behalf of its organization) is located in the Republic of South Africa, the Repulic of Namibia,
the Kingdom of Lesotho, or the Kingdom of Swaziland, in which case “Thawte” shall mean Symantec, ltd. Please note that the Company reserves the
right to change the Company entity participating in this agreement by notice to the Customer, as described in this agreement.
If the Customer is a Reseller and is acting as the authorized representative of a final customer in applying for a certificate, it agrees to the
representation and warranties as set forth in sections 11.2 and 11.3. If the Customer is a Reseller, but is solely applying for its own certificate,
this agreement applies to it in its entirety, except for section 11.3.
“Customer” or “You” means the subject indicated as “admin contact” in the SSL Certificate. “Certificate” means an electronic document that uses a
digital signature to connect a public key with an identity (person or organization) and, at least, states a name or identifies the issuing
certificate authority, identifies the Subscriber, contains the Subscriber’s public key, identifies the Certificate’s Operational Period, contains a
Certificate serial number, and contains a digital signature of the issuing certificate authority.
“Certificate Application” means a request to a CA for the issuance of a Certificate.
“Certification Authority” or “CA” means an entity authorized to issue, suspend, or revoke Certificates. For purposes of this Agreement, CA shall
“Certification Practice Statement” or “CPS” means a document, as revised from time to time, representing a statement of the practices a CA employs
in issuing Certificates. Company’s CPS is published in the Repository.
“Intellectual Property Rights” means any and all now known or hereafter existing rights associated with intangible property, including, but not
limited to, registered and unregistered, United States and foreign copyrights, trademarks, trade dress, trade names, corporate names, logos,
inventions, patents, patent applications, software, know-how and all other intellectual property and proprietary rights (of every kind and nature
throughout the universe and however designated).
“Protection Plan” means the extended warranty program offered by Company and as detailed in the Repository.
Symantec’s Protection Plan is entitled “NetSure Protection Plan”; GeoTrust and Rapid SSL’s Protection Plan is entitled “GeoSure Protection Plan”;
and Thawte’s Protection Plan is entitled “Thawte Protection Plan”.
“Public Key Infrastructure” or “PKI” means the Certificate-based public key infrastructure governed by the Company’s certificate policies, which
enables the worldwide deployment and use of Certificates by Company, its affiliates, their respective customers, Subscribers, and Relying Parties.
Symantec’s PKI is entitled “Symantec Trust Network” or “STN”; GeoTrust and RapidSSL’s PKI is entitled “GeoTrust PKI”; and Thawte’s PKI is entitled
“Relying Party” means an individual or organization that acts in reliance on a Certificate and/or a digital signature.
“Relying Party Agreement” means an agreement used by a CA setting forth the terms and conditions under which an individual or organization acts as a
Relying Party, such as the Company Relying Party Agreement published in the Repository.
“Repository” means the collection of documents located at the link for the repository, which may be accessed from the website of Company from which
you applied for your Certificate.
“Reseller” means an internet service provider, a systems integrator, a web host, a technical consultant, an application service provider, or other
entity that obtains Certificates for re-sale.
“Seal” means an electronic image featuring a Symantec(tm) and/or Norton(tm) mark (or, as applicable, a GeoTrust(r), Thawte(r), or RapidSSL(tm)
mark), which when displayed by you on your website indicates that you have purchased Company Service(s) and, when clicked on, indicates which
Company Service(s) you have purchased and whether such services are active.
“Seal License Agreement” means the agreement executed between Subscriber and Company that governs the Subscriber’s use and obligations related to
the Symantec(tm) and/or Norton(tm) Seal (or, as applicable, the GeoTrust(r), Thawte(r), or RapidSSL(tm) Seal).
“Services” mean, collectively, the digital certificate service and any collateral product, benefit, or utility that Company makes available to you
through your purchase of the SSL Certificate.
“Subscriber” means a person, organization, or entity who is the owner of or has the right to the device that is the subject of, and has been issued
a Certificate, and is capable of using, and is authorized to use, the private key that corresponds to the public key listed in the Certificate at
2. Processing the Certificate Application.
The Certificate for which you have applied on behalf of your organization is a SSL Certificate, which is used to support SSL/TLS sessions between a
web browser and web server using encryption. Upon Amen Nederland’s receipt of the necessary payment and upon completion of the activation procedures
required for the Certificate you have selected, Amen Nederland will contact the Company for processing your Certificate Application containing the
Certificate Signing Request (“CSR”) in a format specified by the CA. If your Certificate Application is approved by the Company, itwill issue you a
Certificate for your use in accordance with this Agreement. After you pick up or otherwise install your Certificate, you must review the information
in it and promptly notify Company of any errors. Upon receipt of such notice, Company may revoke your Certificate and issue you a corrected
3. Use and Restrictions.
You may install the Certificate only on servers that are accessible at the subjectAltName(s) listed in the Certificate. You are prohibited from
using your Certificate: (i) for or on behalf of any other organization; (ii) to perform private or public key operations in connection with any
domain and/or organization name other than the one you submitted on your Certificate Application; (iii) on more than one physical server or device
at a time (iv) for use as control equipment in hazardous circumstances or for uses requiring fail-safe performance such as the operation of nuclear
facilities, aircraft navigation or communication systems, air traffic control systems, or weapons control systems, where failure could lead directly
to death, personal injury, or severe environmental damage. Amen Nederland and the Company expressly disclaim any liability for breaches of security
that result from the distribution of a single key across multiple devices. AMEN NEDERLAND AND THE COMPANY CONSIDER THE UNLICENSED USE OF A
CERTIFICATE ON A DEVICE THAT RESIDES ABOVE A SERVER OR SERVER FARM PIRACY AND WILL PURSUE VIOLATORS TO THE FULLEST EXTENT OF THE LAW.
4. Reporting and Revocation.
If you discover or have reason to believe there has been a compromise of your private key, or the information within your Certificate is, or has
become, incorrect or inaccurate, or if your organization name and/or domain name registration has changed, you must immediately cease using the
Certificate and its associated private key, and you must promptly request Company to revoke the Certificate. If Company discovers or has reason to
believe that there has been a compromise of your private key or misuse of your Certificate, you must respond to Company’s instructions within the
time specified by Company. Company retains the right to revoke your Certificate at any time without notice if: (i) Company discovers that the
information within your Certificate is no longer valid; (ii) you violate or fail to perform your obligations under the terms of this Agreement; or
(iii) Company and/or Amen Nederland determine in their sole discretion that the continued use of your Certificate may compromise the security or
integrity of the PKI or the Company or of Amen Nederland..
5. Obligations Upon Revocation or Expiration.
Upon expiration or notice of revocation of your Certificate, you shall promptly remove your Certificate from all devices on which it is installed
and shall not use it for any purpose thereafter. If you have installed a Seal in conjunction with the revoked Certificate, then you shall remove
such Seal from your website.
6. Term of Service.
This Agreement shall remain in effect until your Certificate has expired, according to the term indicated in the Public Offer, or is earlier
7. Fees and Payment Terms.
7.1 Fees for the provision of the Service requested shall be those specified in the offer. Execution of the Service is agreed upon at the time of
payment of the fees for the Service as indicated in the offer. The renewal price will be the list price applied by Amen Nederland at the time the
Customer makes the request for renewal, as indicated on the control panel.
7.2 Renewal upon expiration can be done automatically or manually.
7.3 Expiration with automatic renewal. In the case of expiration with automatic renewal and payment by credit card, the fees specified under “Fees
and Payments” will be debited within the time allowed and using the conditions existing at the time of renewal, as indicated in the control panel,
directly by Amen Nederland to the Customer’s credit card, upon notice via e-mail. Where it is not possible for Amen Nederland to make this debit,
the contract will not be automatically renewed and will be considered definitively expired within the provided period. In such a situation, the
Customer may renew the Service by following the procedures for manual renewal.
In the case of expiration with automatic renewal and payment with a system other than a credit card, Amen Nederland, 20 days prior to the expiration
date, upon notice via email, will execute the renewal and send the invoice to the Customer which must be paid within the terms provided therein. The
invoice and relative payment instructions will be sent via surface mail to the address stored in the archives at the time of placing the order. In
the event that the Customer fails to pay on time, Amen Nederland may terminate the Service at any time, except as provided for in Article 6 of the
GCS. In this case, all data present on the web space made available by the Service will be deleted without any responsibility on the part of Amen
Nederland for the maintenance and/or saving of the same data.
7.4 Expiration with manual renewal. In the case of expiration with manual renewal, the Customer may request that Amen Nederland, through the online
procedure made available by Amen Nederland, renew the Service with the present SO for additional and subsequent periods within the deadlines
appearing on the Customer’s control panel and with the technical and economic conditions existing at the time of renewal of the Service and
executing the renewal process. In the event of non-renewal, in the manner and within the time limits specified above, upon expiration, the Service
shall no longer be provided and the present SO will no longer be in effect, without the need for any communication on the part of Amen Nederland. In
this case, all data present on the space made available by the Service will be deleted without any liability on the part of Amen Nederland for the
maintenance and/or saving of the same data.
8. Proprietary Rights.
Please note that Symantec products are not sold; rather, copies of Symantec products are licensed all the way through the distribution channel to
the end user. You acknowledge that Company and its licensors retain all Intellectual Property Rights and title in and to all of their confidential
information or other proprietary information, products, services, and the ideas, concepts, techniques, inventions, processes, software or works of
authorship developed, embodied in, or practiced in connection with the Services provided by Company hereunder, including without limitation all
modifications, enhancements, derivative works, configurations, translations, upgrades, and interfaces thereto (all of the foregoing, “Company
Works”). The Company Works do not include your pre-existing hardware, software, or networks. Except as otherwise expressly provided herein, nothing
in this Agreement shall create any right of ownership or license in and to the other party’s Intellectual Property Rights, and each party shall
continue to independently own and maintain its Intellectual Property Rights.
9. Modifications to Subscriber Agreement.
Company and/or Amen Nederland may (i) revise the terms of this Agreement; and/or (ii) change part of the Services provided herein at any time. Any
such change will be binding and effective thirty (30) days after publication of the change on Company ‘s and/or Amen Nederland’s websites, or upon
notification to you by e-mail. If you do not agree with the change, you may terminate this Agreement at any time by notifying Company and /or to
Amen Nederland and requesting to Amen Nederland a partial refund of fees paid, prorated from the date of termination to the end of the service
period. By continuing to use Company Services after such change, you agree to abide by and be bound thereby.
For the purposes of this Section 10, references to “You”/”Your” shall include Your network administrator(s) or any designated member of Your
organization, as applicable. You agree to the use of Your data and information in accordance with the following: Company will, as data controller,
treat and process the data and information You provide in your Certificate Application and/or enrollment process in accordance with the Company’s
privacy statement specific to these Services (“Privacy Statement”), as amended from time to time and accessible at
http://www.symantec.com/about/profile/privacypolicy/personal.jsp . You agree and consent that Company may place in your Certificate and in the Seal,
if applicable, information that you provide in your Certificate Application. Company may also (i) publish your Certificate, Seal, and information
contained therein in the Repository and other third-party sites; and (ii) use such information for the purposes set out in this Agreement and in the
10.1 The Service is provided by Thawte Inc., now Symantec, an external provider located in the U.S. and registered in the Safe Harbor registry
(http://www.export.gov/safeharbor) The Customer acknowledges and agrees that Amen Nederland acts exclusively as reseller of Symantec and that the
use of the Service implies the access by Symantec to personal data, as better specified in next art. 10.2. These information are processed by
Symantec as autonomous data controller and exclusively to the aim of providing the Service. For further details we invite you to read the Symantec
These information are processed by Symantec as autonomous data controller and exclusively to the aim of providing the Service. For further details
The Service is supplied by Amen Nederland according to the D.Lgv. 30 June 2003 n. 196, as described in the Privacy Disclosure published on the home
page of Amen Nederland website, that the Customer declares to have read and understood a) Automatically Collected, Transmitted and Stored Data. The
Services collect from Your environment and automatically transmit to and store data with Company, which may include, without limitation, user or
server IP addresses, browser information, and operating system information (“Transmitted and Stored Information”). The Transmitted and Stored
Information will primarily be used for the purpose of account administration, security and analytics.
(b) Additional Information Collected. In the course of the Services, Company will collect the information that You provide while enrolling in the
Services (e.g., business contact names, business telephone numbers, business email/ addresses, , domain names, password and security questions and
answers), and will treat and process the information in accordance with the Privacy Statement, as amended from time to time and accessible from the
home page of the Company’s website.
(c) Purposes of data collection. The information collected will be used for the purpose of configuring and providing You access to the Services and
enabling and optimizing the performance of the Services; for internal research and development, including improving Company’s products and services;
for statistical analysis of product deployment,
including analysis of trends and comparison in the aggregated install base; for responding to customer inquiries and requests; and/or for product
updates and renewals.
(d) Technical Support. In the event that You provide any information to Company in connection with a second level technical support request
(“Technical Support Information”), such information will be processed and used by Company for the purpose of providing the requested technical
support, including performing error analysis.
(e) Sharing and Transfer. In order to promote awareness, detection and prevention of internet security risks, Company may share certain information
collected through the Services and/or the Technical Support Information (the “Collected Information”) with research organizations and other security
software vendors. Company may also use statistics derived from the Collected Information through the Services or submitted by You, to track and
publish reports on security risk trends.
The Collected Information may be transferred to Company, its affiliates and contractors in the United States or other countries that may have less
protective data protection laws than the region in which You are situated (including the European Union) and will be stored and processed manually
and electronically through global systems and tools for the purposes above.
The Collected Information may be accessible by Company employees or contractors on a needto- know basis, exclusively to be used in accordance with
the purposes described above. For the same purposes the Collected Information may be shared with partners and vendors that process information on
behalf of Company, including payment service providers. Company has taken steps so that the Collected Information, if transferred, receives an
adequate level of protection.
(f) Your Obligation to Personal Information. It is Your responsibility to ensure that any disclosure by You to Company of personal information of
Your users or third parties is in compliance with national laws governing the collection, use and protection of personal information applicable to
Your country or region of operation. In particular, it is Your
responsibility to inform users and third parties that You are providing their information to Company, to inform them of how it will be used and to
gather appropriate consents required for such transfer and use.
(g) Disclosures to Law Enforcement. Subject to applicable laws, Company reserves the right to cooperate with any legal process and any law
enforcement or other government inquiry related to your use of the Services. This means that Company may provide documents and information relevant
to a court subpoena or to a law enforcement or other government investigation.
(h) Contacting us about Your Privacy. For further information on processing of customer data, please see our applicable Privacy Statement. For any
inquiry about the Collected Information or about Company’s privacy policies, please contact us at firstname.lastname@example.org.
(i) Resellers. If you are a Reseller acting on behalf of a customer, you warrant that you have all necessary rights (including consents) to provide
your customer information to Company.
(j) Your Agreement. By using the Services, You acknowledge and agree that Company may collect, transmit, store, disclose and analyze such Collected
Information for the purposes set out above.
11. Representations and Warranties.
11.1 Company Representations and Warranties. Company represents and warrants that (i) there are no errors introduced by Company in the Certificate
information as a result of Company’s failure to use reasonable care in creating the Certificate; (ii) its issuance of Certificates shall comply in
all material respects with its CPS; and (iii) its revocation services and use of a Repository conform to its CPS in all material aspects.
11.2 Your Representations and Warranties. You represent and warrant to Company and Relying Parties that (i) all information material to the issuance
of a Certificate you provide to Company in your Certificate Application is accurate and complete; (ii) you will inform Company if the
representations you made to Company in your Certificate Application changed or are no longer valid; (iii) the Certificate information you provided
(including your e-mail address) does not infringe the Intellectual Property Rights of any third party; (iv) the Certificate information you provided
(including your email address) has not been and will not be used for any unlawful purpose; (v) you, or someone explicitly authorized by you, have
been (since the time of its creation) and will remain the only person(s) possessing your private key, or any challenge phrase, PIN, software, or
hardware mechanism protecting the private key, and no nauthorized person has had or will have access to such materials or information; (vi) you will
Certificate exclusively for authorized and lawful purposes consistent with this Agreement; (vii) you will use your Certificate as an end user and
not as a Certification Authority to issue Certificates, certification revocation lists, or otherwise; (viii) each digital signature created using
your private key is the Subscriber’s digital signature, and the Certificate has been accepted and is operational (not expired or revoked) at the
time the digital signature is created;
(ix) you manifest assent to this Agreement as a condition of obtaining a Certificate; and (x) you will not monitor, interfere with, or reverse
engineer (save to the extent that you cannot be prohibited from so doing under applicable law) the technical implementation of the PKI, except with
the prior written approval from Company, and shall not otherwise intentionally compromise the security of the PKI. You further represent and warrant
that you have sufficient information to make an informed decision as to the extent to which you choose to rely on a digital certificate issued
within the PKI, that you are solely responsible for deciding whether or not to rely on such information, and that you shall bear the legal
consequences of your failure to perform any obligation you might have as a Relying Party under the applicable Relying Party Agreement. If your
Services include malware and/or vulnerability assessment, you further represent and warrant to Company that (xi) you have the corporate power and
authority to give Company consent to proceed with the assessment; if your website is managed and/or hosted by a third-party service provider, you
warrant that you have obtained the consent and authorization from the service provider necessary for Company
to perform the assessment.
11.3 Reseller Representations and Warranties. Further to section 11.2, Reseller represents and warrants to Company and Relying Parties that (i) it
has obtained the authority of its customer to enter into this Agreement on behalf of its customer and/or to bind its customer to this Agreement; and
(ii) it shall comply with and procure its customer’s compliance with this Agreement.
12. Disclaimers of Warranties.
Amen Nederland disclaims all warranties, express, including, without limitation, any implied warranty of merchantability, fitness for a particular
purpose, satisfaction of Customer requirements, non-infringement, uninterruption, error free, and any warranty arising out of a course of
performance, dealing or trade usage of the Service.
EXCEPT FOR THE EXPRESS LIMITED WARRANTIES CONTAINED IN SECTION
11 OR THE PROTECTION PLAN, COMPANY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WITHOUT LIMITATION, ANY IMPLIED
WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTION OF CUSTOMER REQUIREMENTS, NON-INFRINGEMENT, AND ANY WARRANTY ARISING OUT
OF A COURSE OF PERFORMANCE, DEALING OR TRADE USAGE. COMPANY DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE. IF YOUR SERVICES
INCLUDE WEBSITE OR NETWORK SCANNING, (1) COMPANY DOES NOT WARRANT THAT SUCH SCAN(S) WILL DETECT ALL MALWARE AND/OR VULNERABILITIES, OR THAT ANY
REPORT PROVIDED IN CONJUNCTION WITH SUCH SCAN(S) WILL BE COMPLETE OR ERROR-FREE; AND (2) YOU ACKNOWLEDGE THAT THERE ARE RISKS INHERENT TO HAVING
YOUR WEBSITE SCANNED, AND YOU HAVE CHOSEN TO ACCEPT SUCH RISK. TO THE EXTENT JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN REPRESENTATIONS,
WARRANTIES OR GUARANTEES, SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
You agree to indemnify, defend and hold harmless Amen Nederland and the Company, its directors, shareholders, officers, agents, employees,
successors and assigns from any and all third party claims, suits, proceedings, judgments, damages, and costs (including reasonable attorney’s fees
and expenses) arising from (i) the breach of any of your warranties, representations and obligations under this Agreement, (ii) any falsehoods or
misrepresentations of fact
you make on the Certificate Application, (iii) any infringement of an Intellectual Property Right of any person or entity in information or content
provided by you, (iv) failure to disclose a material fact on the Certificate Application if the misrepresentation or omission was made negligently
or with intent to deceive any party, or (v) failure to protect the private key, or use a trustworthy system, or to take the precautions necessary to
prevent the compromise, loss,
disclosure, modification or unauthorized use of the private key under the terms of this Agreement.
Company and/or Amen Nederland shall promptly notify you of any such claim, and you shall bear full responsibility for the defense of such claim
(including any settlements); provided however, that (a) you keep Amen Nederland and/or Company informed of, and consult with Register/Company in
connection with the progress of such litigation or settlement; (b) you shall not have any right, without Company’s written consent, which consent
shall not be unreasonably withhold, to settle any such claim if such settlement arises from or is part of any criminal action, suit or proceeding or
contains a stipulation to or admission or acknowledgement of, any liability or wrongdoing (whether in contract, tort, or otherwise) on the part of
Company, or requires any specific performance or non-pecuniary remedy by Company; and (c) Company shall have the right to participate in the defense
of a claim with counsel of its choice at its own expense. The terms of this Section 13 will survive any termination of this Agreement. As a Relying
Party, you agree to indemnify, defend and hold harmless Company, its directors, shareholders, officers, agents, employees, successors and assigns
from any and all third party claims, suits, proceedings, judgments, damages, and costs (including reasonable attorney’s fees and expenses) arising
from (i) your failure to perform the obligations of a Relying Party as set forth in the applicable Relying Party Agreement; (ii) your reliance on a
Certificate that is not reasonable under the circumstances; or (iii) your failure to check the status of such Certificate to determine whether the
certificate is expired or revoked.
15. Limitations of Liability.
15.1 IF THE CERTIFICATE YOU PURCHASED IS COVERED UNDER THE PROTECTION PLAN, THE MOST THAT COMPANY MUST PAY YOU UNDER THE PROTECTION PLAN IS THE
AMOUNT DETERMINED BY THE PROTECTION PLAN. THE LIMITATIONS ON DAMAGES AND PAYMENTS IN THIS SECTION 15.1 DO NOT APPLY TO REFUND PAYMENTS.
15.2 THIS SECTION 15.2 APPLIES TO LIABILITY UNDER CONTRACT (INCLUDING BREACH OF WARRANTY), TORT (INCLUDING NEGLIGENCE AND/OR STRICT LIABILITY), AND
ANY OTHER LEGAL OR EQUITABLE FORM OF CLAIM. IN THE EVENT OF ANY CLAIM, ACTION, SUIT, ARBITRATION, OR OTHER PROCEEDING ARISING FROM THE SERVICES
PROVIDED UNDER THIS AGREEMENT (SEPARATE FROM A REQUEST FOR PAYMENT UNDER THE PROTECTION PLAN), TO THE EXTENT PERMITTED BY APPLICABLE LAW, COMPANY
SHALL NOT BE LIABLE FOR (I) ANY LOSS OF PROFIT, BUSINESS, CONTRACTS, REVENUE OR ANTICIPATED SAVINGS, OR (II) ANY INDIRECT OR CONSEQUENTIAL LOSS.
COMPANY’S TOTAL LIABILITY FOR DAMAGES
SUSTAINED BY YOU AND ANY THIRD PARTY UNDER THIS AGREEMENT SHALL BE LIMITED, IN THE AGGREGATE, TO TWO (2) TIMES THE AMOUNTS PAID FOR THE SERVICE. THE
LIABILITY LIMITATIONS PROVIDED IN THIS SECTION 15.2 SHALL BE THE SAME REGARDLESS OF THE NUMBER OF DIGITAL SIGNATURES, TRANSACTIONS, OR CLAIMS
RELATED TO THIS AGREEMENT. THIS SECTION 15.2 DOES NOT LIMIT REFUND PAYMENTS OR PAYMENTS UNDER THE PROTECTION PLAN. NOTWITHSTANDING THE FOREGOING,
COMPANY’S LIABILITY SHALL NOT BE LIMITED UNDER THIS SECTION 15 IN CASES OF PERSONAL INJURY OR DEATH ARISING FROM COMPANY’S NEGLIGENCE OR WITH
RESPECT TO ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED BY APPLICABLE LAW (INCLUDING MANDATORY LAWS OF ANY APPLICABLE JURISDICTION). TO THE EXTENT
SUCH JURISDICTIONS DO NOT ALLOW CERTAIN
LIABILITY LIMITATIONS, SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
15. Force Majeure.
Neither party shall be deemed in default hereunder, nor shall it hold the other party responsible for, any cessation, interruption or delay in the
performance of its obligations hereunder (excluding payment obligations) due to earthquake, flood, fire, storm, natural disaster, act of God, war,
terrorism, armed conflict, labor strike, lockout, boycott or other similar events beyond the reasonable control of such party, provided that the
party relying upon this Section 15: (i) gives prompt written notice thereof; and (ii) takes all steps reasonably necessary to mitigate the effects
of the force majeure event; provided further, that in the event a force majeure event extends for a period in excess of thirty (30) days in the
aggregate, either party may immediately terminate this Agreement upon written notice.
16. Compliance with Law, Export Requirements, and Foreign Reshipment Liability .
Each party shall comply with all applicable federal, state and local laws and regulations in connection with its performance under the Agreement.
Without limiting the generality of the foregoing, each party agrees to comply with all export requirements (“Export Control”). Regardless of any
disclosure made by you to Company of an ultimate destination of Certificates, software, hardware, or technical data (or portions thereof) supplied
by Company (“Company Technology”) and, notwithstanding anything contained in the Agreement to the contrary, you will not: (i) modify, export, or
re-export, either directly or indirectly, any Company Technology to any destination restricted or prohibited by Export Control, without first
obtaining any and all necessary licenses from the government of the United States or any other country that imposes Export Control; (ii) provide
Company Technology to any proscribed party on the United States Treasury Department’s Office of Foreign Asset Control list of “specially designated
nationals and blocked persons”, the United States Commerce Department’s “denied parties list”, the United States Commerce Departments “BIS Entity
List” or such other applicable lists; or (iii) export or re-export Company Technology, directly or indirectly, for nuclear, missile, or
chemical/biological weaponry end uses prohibited by Export Control. Company shall have the right to suspend performance of any of its obligations
under the Agreement, without prior notice and without any liability to you, if you fail to comply with this provision.
If any provision of this Agreement should be found by a court of competent jurisdiction to be invalid, illegal or unenforceable in any respect, the
validity, legality and enforceability of the remaining provisions contained shall not, in any way, be affected or impaired thereby.
18 Governing Law.
Without prejudice to art. 13 of the Amen Nederland’s General GCS, any disputes against the sole Company relating to the Services provided hereunder
shall be governed and interpreted according to each of the following laws, respectively, without regard to its conflicts of law provisions:
(a) the laws of the State of California, if you are located in North America or Latin America; or (b) the law of England, if you are located in
Europe, Middle East or Africa; or (c) the laws of Singapore, if you are located in Asia Pacific including Japan. The United Nations Convention on
Contracts for the International Sale of Goods shall not apply to this Agreement.
19. Dispute Resolution.
Without prejudice to art. 13 of the Amen Nederland’s General GCS, to the extent permitted by law, before you file suit or initiate an administrative
claim with respect to a dispute involving any aspect of this Agreement, you shall notify Amen Nederland, and any other party to the dispute for the
purpose of seeking a business resolution. Both you and Amen Nederland shall make good faith efforts to resolve such dispute via business
discussions. If the dispute is not resolved within sixty (60) days after the initial notice, then a party may proceed as permitted under applicable
law as specified under this Agreement.
20. Protection Plan.
You may be covered by the most current version of the Protection Plan, the details of which are published in the Repository. Under this Protection
Plan, Company will pay you for certain damages arising from the breach by Company of one or more of the limited warranties in the Protection Plan,
up to the limits set forth therein. Certificates provided free of charge in connection with a Company trial offer are not covered by the Protection
You may not assign the rights granted hereunder or this Agreement, in whole or in part and whether by operation of contract, law or otherwise,
without Company’s prior express written consent. Such consent shall not be unreasonably withheld or delayed.
22. Notices and Communications.
You will make all notices, demands or requests to Company with respect to this Agreement in writing to the Amen Nederland’s “Contact” address listed
on Amen Nederland’s website. If you want to write to the Company from which you purchased your Certificate, use the “Contact” address list on the
Company website, with a copy to: General Counsel – Legal Department, Symantec, 350 Ellis Street, Mountain View, California, USA 94043. References to
telephone numbers above shall mean 1-650-527-8000.
23. Entire Agreement.
This Agreement, the Seal License Agreement (if you choose to display a Seal), the applicable enterprise product agreement that governs your use of
your enterprise account (if you obtain a Certificate through such enterprise account).
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